- Guest
- Ana Horvat
- Property
- Coast 2
- Stay
- 14.–17.08.
- Channel
- Airbnb
Guest messages
Guest messages from OTA channels in one place
Follow guest communication from supported OTA channels in SyncBeds, with automatic translation and AI assistance when preparing a reply.
Messages stay connected with reservations and daily operations, without constantly switching between different OTA interfaces.
OTA messages · automatic translation · AI assistance
Ana HorvatBooking.com · 14.–17.08.
New messageBooking.com
Hi, can we arrive after 20:00?
Automatic translation
Hello, can we arrive after 20:00?
AI reply suggestion
Of course. Arrival after 20:00 is possible. We will send the access instructions before you arrive.
Less switching between interfaces
Communication does not have to be scattered across OTA channels
When messages arrive through multiple supported OTA connections, SyncBeds connects them with the daily operational overview. Reservations, guests and communication stay closer to the same workflow.
Message synchronization is available on supported OTA connections.
Supported OTA messages in one overviewDemo view
SyncBedsMessages
Ana HorvatBooking.com11:42
John SmithAirbnb10:18
Petra NovakExpediaYesterday
A simple communication flow
From an OTA message to a reply in one workflow
A message enters through a supported OTA connection, then you can read it with translation and an AI suggestion before continuing the conversation.
01Guest message
→SBSyncBeds
→02Translation
→AIAI suggestion
→03Review reply
→04Continue communication
Message connected with a reservationDemo data
Can we check in later?
Prepare a reply with the stay context.
Communication alongside stay details
The message has reservation context
You can follow communication alongside reservation information and daily work in SyncBeds.
A clearer understanding of the message
SyncBeds can translate messages automatically
Automatic translation helps you understand a guest message without copying the text into a separate tool. The exact translation scope depends on the active configuration and supported OTA connection.
The exact language list and translation direction are confirmed according to the supported connection.
Automatic translationDemo view
Hi, can we arrive after 20:00?
Hello, can we arrive after 20:00?
Exact availability depends on the capabilities of the specific OTA API connection.
Reply draft for reviewDemo view
Prepare a clear reply for the guest
Can we check in later?
AI reply suggestion
Arrival after 20:00 is possible. We will send the access instructions before you arrive.
Ready for review
Writing assistance with user review
AI can help prepare a reply
SyncBeds can suggest a draft reply to a guest message. Review the AI suggestion before continuing the conversation.
The AI suggestion remains a draft for user review.
Messaging according to connection capabilities
Booking.com, Airbnb and other supported OTA connections
Message synchronization availability depends on the capabilities of the specific OTA API connection. The 150+ figure refers to total SyncBeds Channel Manager support, not equal message availability across every channel.
Booking.com
Messages may be available through a supported Booking.com connection.
Booking.com Channel ManagerAirbnb
Messages may be available through a supported Airbnb connection.
Airbnb Channel ManagerExpedia
Message availability depends on the current capabilities of the Expedia connection.
View Channel ManagerOther supported OTA
Other OTA connections support features according to their API capabilities.
View all integrationsFeedback through supported connections
Messages and reviews through supported OTA connections
SyncBeds can synchronize reviews from supported OTA connections. Availability depends on the capabilities of the specific connection.
Demo OTA reviewDemo data
The apartment was clean and the arrival instructions were clear.Guest from an Airbnb reservation
Communication is not tied to a desk
Follow important messages through the SyncBeds mobile experience
When you are away from your computer, the SyncBeds mobile experience helps you follow daily work. Availability of OTA messages and connected features depends on the supported connection.
TodaySyncBeds
Follow important messages through the SyncBeds mobile experience
When you are away from your computer, the SyncBeds mobile experience helps you follow daily work. Availability of OTA messages and connected features depends on the supported connection.
Exact availability depends on the capabilities of the specific OTA API connection.
Example for five properties
3 apartments in Zagreb. 2 on the coast. Messages in one place.
One SyncBeds account can connect daily work across multiple apartments and supported OTA profiles. In this demo scenario, a message from an Airbnb reservation moves through translation and AI assistance before user review.
5 apartmentsDemo scenario
ZagrebZagreb 1 · Zagreb 2 · Zagreb 3
CoastMore 1 · More 2
Airbnb · Coast Apartment 1 · Ana · 14–17 Aug
SBSyncBeds
→Message in English
Automatic translation
AI reply suggestion
User reviews
AirbnbMessage in EnglishAutomatic translationAI reply suggestionUser reviews
Messages are part of broader connectivity
Connect channels and keep daily work simple
SyncBeds connects Booking.com, Airbnb, Expedia and other supported OTA connections with reservations and operations. Message and review features depend on the capabilities of each connection.
A free presentation of messages in SyncBeds
How do you communicate with guests today?
Tell us how many properties and OTA channels you manage. We will show you how messages, translation and AI assistance could look in your SyncBeds workflow.
- ✓A walkthrough based on the channels you use
- ✓Messages with reservation context
- ✓A clear overview of translation and AI assistance
Thank you! We received your request.
The SyncBeds team will contact you about a presentation tailored to the channels and number of properties you manage.
Short and practical answers
Frequently asked questions about guest messages in SyncBeds
From Booking.com and Airbnb messages to translation, AI suggestions, reviews and mobile work.
Yes. SyncBeds synchronizes guest messages on supported OTA connections. Exact availability depends on the capabilities of the specific OTA API connection.
Booking.com messages may be available through SyncBeds on a supported Booking.com connection. The exact scope depends on the current connection capabilities.
Airbnb messages may be available through SyncBeds on a supported Airbnb connection. The exact scope depends on the current connection capabilities.
SyncBeds can translate messages automatically. The exact translation scope depends on the supported OTA connection and active configuration.
The exact list of supported languages depends on the current automatic-translation scope and supported connections. Confirm it for your configuration during the presentation.
Yes. AI can help prepare a suggested reply to a guest message. Review the suggestion before continuing the conversation.
AI assistance is used to prepare a suggested reply, not for autonomous sending. Review the suggestion before continuing the conversation; the exact approval and sending method depends on the active configuration.
You can follow communication alongside reservation information and daily work in SyncBeds.
You should not assume that messages work equally across all 150+ channels. The 150+ figure refers to total SyncBeds Channel Manager support, while message availability depends on the specific OTA API connection.
SyncBeds can synchronize reviews from supported OTA connections. This capability does not imply automatic replies to reviews.
The SyncBeds mobile experience helps you follow daily operations. Availability of OTA messages and connected features depends on the supported connection.
The feature is especially practical for private hosts and smaller managers who manage a few properties or a smaller portfolio. The exact scope depends on the overall SyncBeds configuration.
The exact scope of activated features is confirmed according to your SyncBeds configuration and quote.
Submit a request for a free presentation. The SyncBeds team can demonstrate messages, translation and AI assistance in the context of the channels you use.
Guest messages in SyncBeds
See how communication can stay alongside reservations and daily operations
In a short presentation, we will show you the flow from a supported OTA message to translation and an AI suggestion for review.